Delivery and refunds
Delivery Information for Equra
We strive to ensure you receive your Equra as quickly and efficiently as possible. Here’s what you need to know about our delivery process:
Processing Time
Once your order is placed, we’ll process it within 1–3 business days to ensure your Equra is carefully packed and ready for shipment.
Estimated Shipping Time
Our delivery times vary depending on your location:
- United States: 7–15 business days
- United Kingdom & Europe: 8–15 business days
- Canada & Australia: 10–20 business days
- Rest of the World: 15–30 business days
Please note that these are estimated shipping times and may vary due to external factors such as customs delays or local courier services.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package and stay updated on its progress.
Shipping Fees
Standard shipping fees are calculated at checkout and may vary based on your location and selected delivery method.
Important Information
- Customs or import duties (if applicable) are the responsibility of the buyer and may vary by country.
- Delivery delays may occur during peak seasons or due to unforeseen circumstances.
If you have any questions or need assistance, our customer service team is here to help. Contact us
Refund Policy
At Equra, we are committed to providing high-quality products and excellent service. Please review our refund policy carefully before making a purchase.
Refund Eligibility
We do not accept refunds for reasons other than the product being damaged or defective upon delivery. Refund requests will only be processed if the following conditions are met:
- The product was received in a damaged or broken condition.
- You provide proof of damage or defect, such as photos or videos of the issue.
Steps to Request a Refund
- Contact Us: Email us at [Insert Contact Email] within 7 days of receiving your item. Include your order number, a description of the issue, and supporting evidence (photos or videos).
- Review Process: Once we receive your request, our team will review it within 3–5 business days and notify you of the outcome.
- Approval & Refund: If approved, a refund will be issued to your original payment method within 7–10 business days.
Non-Refundable Conditions
Refunds will not be granted for the following reasons:
- Change of mind or dissatisfaction with the product’s features or design.
- Misuse, accidental damage, or improper handling of the product after delivery.
Damaged or Defective Items
We take quality seriously, and each Equra Portable Blender is thoroughly inspected before shipping. However, if you receive a damaged item, please notify us immediately, and we will work to resolve the issue as quickly as possible.
For any questions about refunds or assistance with your order, please contact our customer support team at info@gomix.uk
Thank you for choosing Equra! We value your trust and look forward to serving you.